F&Q

Ordering

What currency does your site use? 

We display all currency in USD but we give you the option to change it based on where it’s being shipped!

*Please Note: All currency will revert back to USD at time of checkout.

 

What if I need to change or cancel my order?

Once an order has been placed, we’re unable to make any changes. You can request to cancel your order so you can place a new order with any changes you need. To request to cancel your order, please contact us at customerservice@lustswim.com as soon as possible and be sure to include your order number in this request. We’ll do the best we can to help you cancel before it ships, however we do process orders fast, and once your order ships we cannot cancel it at that time.

What is the status of my order? 

Once you have received your shipping confirmation e-mail you can click on the FedEx/USPS tracking link provided to see the status of your delivery. Please note it can take up to 24 hours for tracking updates to appear. Any information about backordered or cancelled items will be included in a separate email. 

Pre-Orders

All pre-orders will take 2-3 weeks from release date to be shipped along with tracking number. All items pre ordered ship free via Fedex Ground!

 

 

 

Method

Cost

Expected Arrival

Fedex Ground

Free

2-6 Business Days

Fedex 2-Day

$25

2 Business Days

Fedex Overnight

$45

1 Business Days

 

 

International Shipping

 

What countries do you currently ship to?

We currently ship to 15 locations worldwide. contact us at customerservice@lustswim.com and we will see if we can accommodate you!

  • Australia
  • Belgium
  • Canada
  • China
  • France
  • Germany
  • Hong Kong
  • Italy
  • Netherlands
  • New Zealand
  • Philippines
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom


Are taxes and duties included in my total?
 

Unfortunately, your order total does not reflect the duties and taxes that will be charged to you upon delivery by the shipping carrier. Payment of these is required to release your order from customs. Duties and taxes are calculated based on the item(s) ordered, your shipment destination and the value of your purchase. For more information, please contact your local customs office. Duties and taxes are non-refundable.

 

How fast is your shipping?

All orders ship out within 3-4 business days of ordering pending product availability and credit verification. Once your order has shipped we estimate delivery within 4-8 business days of its ship date. Shipping times may vary, but we work hard to get all orders out as quickly as possible. Please note we do not process or ship on weekends or U.S. holidays. 

No Returns, Exchange Only

 

What is your exchange policy?

We accept exchanges on item(s) in new condition with original tags attached, unworn, unwashed and free of any alterations for a full refund (minus shipping costs). All item(s) being returned must also be accompanied by original packaging, i.e. Skivvies bags, Swim bags and poly bags. All swimwear and intimates must be returned with sanitary strips in place.

You have 14 calendar days from the day you receive your order to postmark your item(s) for return. Any item(s) purchased that are on sale are not exchangeable. 

 

*Please note: we recommend writing down your return tracking number so you can track the status of the return yourself.

 

Sizing

Sale 

What does it mean if an item is marked Final Sale?

All items that are marked final sale have been marked down in price and cannot be returned for a refund or store credit, or exchanged for a different size, color or style. We do understand that buying Final Sale items can be difficult, so please contact us prior to placing your order if you have any questions regarding sizing, fabric, or fit